FAQ

Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply browse our collection, add your preferred garden bench to the cart, and proceed to checkout using PayPal.

Will I receive an order confirmation?

Yes. Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.

Can I cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.

Shipping

Where do you ship?

We currently ship to the United States and the United Arab Emirates (UAE).

How long does order processing take?

Orders are typically processed within 1 business day after payment confirmation.

How long does shipping take?

Estimated delivery time is 5–8 business days after your order has been processed.

Will I receive tracking information?

Yes. Tracking information will be sent to your email once your order has been shipped.

What if my order is delayed?

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Payments

What payment methods do you accept?

We currently accept payments exclusively through PayPal.

Is my payment secure?

Yes. All transactions are securely processed through PayPal's encrypted payment system.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery.

What condition must returned items be in?

Items must be unused, in their original condition, and returned with original packaging whenever possible.

How long does it take to receive a refund?

Approved refunds are processed within 10 business days after the returned item has been received and inspected.

What if my item arrives damaged?

Please contact us within 48 hours of delivery and provide photographs of the damage so we can assist you promptly.

Products

Are your garden benches suitable for outdoor use?

Yes. Our garden benches are designed specifically for outdoor environments, including gardens, patios, terraces, and backyards.

Do the product colors exactly match the images?

We make every effort to display products accurately, but actual colors may vary slightly depending on screen settings and lighting conditions.

Is assembly required?

Some products may require simple assembly. If assembly is required, instructions and necessary hardware will be included.

Customer Support

How can I contact customer support?

Email: martinemarthemarie@outlook.fr

Phone: +49 155 11267525

How quickly will I receive a response?

We aim to respond to all customer inquiries within 24 business hours.

Business Information

Ivermmectol
Mühlstraße 71c
64823 Groß-Umstadt
Germany